PrePaid Service FAQ

New customers wishing to join the New Hala Plans may either place an order for their new SIM through our app or visit an Ooredoo store to get their new SIM for just two Omani Rials or through our Electonic shop through the portal: https://shop.ooredoo.om/

Our Hala Plans are the perfect mix of flexibility, great value, simplicity and most of all, convenience. You can now subscribe to a Plan or add-on, change it, track your usage, recharge your balance and do lots more, anytime, anywhere, through one platform; the Ooredoo Oman app. To get the New Hala Plans, please visit the portal: Click Here

For any further help, kindly contact us by Calling 1500 or +968-95011500 if you are abroad.

You can check your credit balance through the below channels:

• Ooredoo Oman App: Main page
• MyAccount: under payments section http://www.myaccount.om
• 1500 self-service: By dialing the number 1500 and following the instruction

The validity period is 6 months (5 months active - 150 days), 1 month grace period (30 days), from the date of your last recharge. Every time you recharge, the validity is extended .

If you do not recharge in this period, then your number will be terminated and all your remaining credit will be forfeited. You will have 3 months to reactivate your number through our Ooredoo store, for 2 R.O. (VAT 5%).

The Roaming service works automatically with Mousbak & you just need to have enough credit. To get more details on the different international roaming services, please visit the portal: Click Here

You can transfer credit using the below channels:

• Ooredoo Oman App: from the options, click on "Financial Services" and then "Local Credit Transfer".
• USSD Menu: By dialling the code *222# and following the instructions.

You can reset your transfer credit password using the below channels:

USSD Menu: By dialling the code *222# and following the instructions.

You can have 10 active Mousbak mobile numbers

You can also contact us through our social media channels 24/7 (Twitter, Facebook, Instagram) for faster assistance.

For any further help, kindly contact us by Calling 1500 or +968-95011500 if you are abroad.Need our assistance? Contact us