Muscat, Oman
Ooredoo Oman took home the CX Leadership Award at the Middle East National Business Awards 2024, flexing their dominance in delivering a seamless, personalised, digital customer experience (CX). This win shines a light on how Ooredoo stays one step ahead, blending top-tier tech with customer care.
CX is at the heart of the organisation, forming the basis of everything the company does and develops. Their Voice of the Customer (VoC) program. It’s all about listening to feedback and refining services to stay on top of the latest trends and needs. Their cutting edge tech, namely their multi-award winning App, leads the way and is constantly evolved to ensure a smoother and more user-friendly online experience. They’re setting the bar for what an enriching digital experience should look like.
Ooredoo is also committed to inclusivity. They have just launched an innovative service that allows customers with hearing impairments to connect with sign language customer champion interpreters through video calls. This groundbreaking initiative enhances accessibility and makes telecoms more inclusive for all.
Winning this award highlights Ooredoo’s dedication to providing fast, transparent, and highly personalised customer experiences. It highlights their leadership in setting the standard for excellence in the evolving telecom industry.