Reflecting its unwavering commitment to customer service excellence, Ooredoo has been awarded Best Large Call Centre by the Insights Middle East Call Centre Awards, at a royal ceremony aboard the Queen Elizabeth 2 in Dubai, UAE. The leading, regional peer-selected awards evaluate key criteria such as meeting customer expectations, satisfaction levels and resource allocation.

Now in its 14th year, the awards set the regional benchmark for call centre success across the region. They help foster teamwork, kickstart improvement initiatives and accelerate development.

Amaal Al Lawati, Chief Customer Experience Officer at Ooredoo said, “This award reflects the hard work of our call centre family and we are delighted to see their efforts recognised. Service assurance is at the heart of everything we do and is part of our core commitment to subscribers. Ooredoo is focused on leading the customer service experience and in doing so, driving digitalisation to make sure everyone stays connected.”

This latest win marks the fifth global or regional accolade for Ooredoo in 2019 alone. And this latest award for Customer Care reflects Ooredoo’s efforts to digitally enable and develop employees, as well as transform Oman’s digital landscape, and foster a more interactive telecommunications sector.