Ooredoo has scored the award for Best Customer Experience in the Telecoms Category at the CX Live Awards 2021. Beating its competitors across the region, the telecommunications company was recognised for its customer-focused digital transformation strategy, business growth, customer satisfaction, and its utilisation of technology, especially to help its customers overcome some of the challenges of the pandemic. The award was announced during the Customer Experience Live Show Middle East held at The Meydan Hotel in Dubai last month.

Delivering on its brand promise to ‘Enjoy the Internet’, Ooredoo’s strategy is about far more than creating innovative products and services, but fostering lifelong relationships with its customers that ensure their individual communications needs are continually met. Continuing its drive towards digital transformation and the introduction of the latest technologies like AI, chatbots, analytics, and cloud capabilities, it is pioneering an awesome digital experience. Meanwhile, it continues to stay ahead of the curve by introducing new ways to hone and improve communications and ultimately, add value to people’s digital lives.