Continuing to support the country’s digital transformation, Ooredoo has partnered with the Ministry of Housing and Urban Planning (MoHUP) for the provision of a Customer Satisfaction Score (CSAT) solution. The dynamic and tailored solution will enable the Ministry to send automated SMSs to its customers across the country asking for feedback on their experience with the Ministry. The data from it will then be used to improve its services. It’s one of a number of long-term partnerships Ooredoo has with the government sector as it strives to support capacity building, maximise efficiency, and carve out a path towards digital innovation.
Mahmood Khamis Al-Khuzairi Director of Customer Service Department at Ministry of Housing and Urban Planning, said, “We continue to take steps to support our strategy and fast-track our digital transformation, and this marks one of a range of initiatives we have lined up for the year. With Ooredoo’s data leadership, we will be able to serve all governates from one centralised point, and gain important feedback about our services, in turn significantly enhancing the efficiency and productivity of our daily operations.”
Saied Sadiq Al Lawati, Director of Business Marketing & ICT Solutions at Ooredoo, said, “CSAT is a tried and trusted metric that acts as a key performance indicator for customer service and product quality. Our locally hosted and fully managed solution will support the Ministry in streamlining its processes and improve its customer experience. It’s part of a long-running relationship we have with the government sector to support its digital transformation, in line with Oman’s 2040 Vision, all while making sure we deliver an outstanding customer experience that benefits people, businesses and society as a whole.”
As a data and tech leader, Ooredoo continues to offer government and private sector companies smart solutions to enhance their IT infrastructure, while keeping them connected, working and engaged every day. Capitalising on its seamless network and customer-centric approach, its innovative products include cloud services, video conferencing, email collaboration suite, cloud storage and contact centre solutions. Serving customers across a multitude of economic sectors, the company’s tailored solutions are shaped to transform businesses of all sizes to help them achieve growth and contribute to Oman’s development.