Ooredoo has been recognised for its ability to efficiently and effectively deliver customer services through its Contact Centre at the Annual INSIGHTS Middle East Call Centre Awards 2023 in Dubai. INSIGHTS looks to celebrate call centres of regional telcos based on various criteria, including feedback from customers and customer experience (CX) teams and their ability to leverage data and technology to boost a personalised CX. INSIGHTS selected Ooredoo as the winner of the prestigious Best Large Call Centre award.

The regional award for Best Large Call Centre further cements Ooredoo’s position as a company that has a customer-first mindset and as a leader in digital transformation to further boost the CX. The award is also a recognition of the role played by call centre agents who are on the ‘front lines’ dealing with customers to meet their needs and expectations. Ooredoo’s Contact Centre consists of experts at troubleshooting, empathy, and creative thinking who are available around the clock. INSIGHTS is a Dubai-based enterprise and presents the Middle East Call Centre and CX Awards annually.

To experience Ooredoo’s award winning customer experience, head to the Ooredoo App, any store across Oman or visit their website at www.ooredoo.om.