Bringing customers even more services through their award-winning app, Ooredoo has added yet another fantastic feature. For the first time in the Sultanate, users can now raise and track tickets for any issues they may be facing, at the touch of a button, negating the need to call the contact centre. The feature can easily be found by heading to the help and support menu. The Ooredoo app is leading the way in digital customer experience and this is just another way the company is supporting customers to stay connected, particularly as they stay home due to COVID-19.

Feras bin Abdullah Al Shaikh, Director of Branding and Communications at Ooredoo, said, “It is always our aim to enable our customers to do all the things they need to and more with the app, especially at the moment while they are social distancing. Now, issues can be brought up and followed remotely, which will make our customers’ digital lives easier.”

Always providing innovative ways to combine easy communication and excellent service, the Ooredoo app is packed with convenient features. Renew ID information, talk to Saeeda and Saeed, the helpful AI chatbots, make bill payments, credit transfers, customise plans, recharge, order a SIM card for home delivery, and so much more.

Log in or sign up to unlock a world of benefits all at a click of a button. The app can be downloaded for free from the Apple store or Google Play.