Ooredoo Oman conducted its annual Business Continuity procedures last month, with a simulated pandemic recovery exercise, which made sure all teams and areas of the business are prepared for the worst case scenario. As an ISO 22301 business continuity crisis certified company – the only one in the region, the exercise showed that the company is well equipped to keep business functioning as usual in the face of the oncoming COVID-19 Coronavirus pandemic.

The simulation, which included a complete emergency response, crisis management, and business recovery activities at an alternate site. The exercise aimed to demonstrate readiness for crisis procedures and safety protocols to be followed by Ooredoo.

The exercise provided a real-time test of Ooredoo’s robust emergency framework, beginning with the announcement of the disaster and following the steps to evacuate and account for all employees, inform the authorities, and convene the recovery team at their Work Area Recovery Centre (WARC) to ensure Critical Business Functions can continue in the face of adversity; ensuring the impact to customers is minimised. This live exercise was vital to safeguard staff, and their respective business systems, critical processes, and serves to prepare the company and its employees for every eventuality.