Ooredoo’s Leadership Team on the Frontline to Listen, Learn and Level Up Your Experience

Muscat, Oman

Ooredoo Oman will mark its third annual Customer Day on Tuesday, October 8th, in partnership with Ooredoo Group and all operating companies. This initiative underscores Ooredoo’s strategic focus on always putting customers first and establishing the importance of customer experience within the company and fostering a truly customer-centric culture.
Bassam Yousef Al Ibrahim, CEO of Ooredoo said, “Customer Day is a unique opportunity for us to engage directly with our customers and team members. It keeps us on track with their needs and expectations, and while we seek feedback year-round, this is a special way to evolve our customer journey further, through real-time insights and genuine connections.”
Customer Day will see Ooredoo’s leadership team, including the CEO, visiting stores and the Contact Centre and even connecting with customers online. The goal is to enhance both individual and business user experiences by gathering valuable recommendations from frontline staff and, most importantly, listening to what you, the customer, has to say.
The day is also about recognising front-line staff and acknowledging their efforts as well as listening to them to understand any challenges they may face. Ooredoo is strengthening its image as a ‘customer brand’ from the inside out, and by engaging with people, both staff and customers, they are also living out one of their core values of ‘Caring’. By gathering feedback to keep improving and giving customers the best experience possible, Ooredoo is staying connected to what matters most—you.