Muscat, Oman
In celebration of International Day of Sign Languages on 23 September, Ooredoo proudly marked the first anniversary of its dedicated sign language customer service centre — the first of its kind in the region. Over the past year, this initiative has played a vital role in ensuring that Ooredoo’s hearing-impaired customers can easily communicate, ask questions, and access information about the company’s wide range of products, services, and offers.
At the heart of this milestone is the exceptional team of professionals who respond to customer queries using sign language. Their dedication and hard work have brought about the success of this service, allowing Ooredoo to truly connect with its customers in a meaningful way. During the celebration, the team’s contributions were recognised, and discussions took place to explore new ways of further enhancing services for people with hearing impairments, ensuring a truly inclusive and upgraded experience.
The event wasn’t just about recognition; it also brought people together to learn something new and impactful. Attendees were introduced to the basics of sign language, starting with the alphabet — an important step towards fostering a more inclusive environment at Ooredoo. Moments like these highlight the importance of human connection and demonstrate that effective communication in the workplace is something everyone can participate in.
Ooredoo believes that an inclusive workplace is a successful one. This initiative is not only about providing customer service, it’s about creating an environment where everyone, regardless of ability, feels valued and included. It reflects Ooredoo’s broader commitment to diversity and social responsibility, ensuring that all team members, including those with disabilities, contribute equally to the company’s success.
As part of its ongoing efforts, Ooredoo has made accessing this service simple for customers. Here are the steps to reach technical support in sign language:
1. Visit the Ooredoo website.
2. Click on “Help”.
3. Select “Sign Language Support”.
4. Then, click “Click here to contact us”.
5. Microsoft Teams will open, allowing you to start a video call and communicate with ease.
Ooredoo expresses its pride in being the first company in the region to offer such a service, and it looks forward to continuing its positive impact on the lives of every customer. Inclusivity is key to building stronger, more connected communities.