Got questions and need immediate answers? Look no further than Ooredoo’s artificial intelligence (AI) chatbots, who are on hand to help. Social media-savvy Saeed and Saeeda are available on WhatsApp and ready to chat at the click of a button. With a growing number of services and 24/7 accessibility, the multilingual chatbots make it simpler and faster for Ooredoo users to get stuff done.

Raed Mohammed Dawood, Director of Branding, Communications and Corporate Affairs at Ooredoo, said, “As the first-of-their-kind in the Sultanate, our AI chatbots, Saeeda and Saeeda, are one of many ways our customers can connect with us and manage their communications needs, without having to step foot outside of their homes. At the same time, they also make it easier for future users to get all the information they need to migrate to our network. Its all part of our efforts to use the latest technologies in a useful and engaging way, while ensuring our customers enjoy the best digital experience possible.”

Saeed, who was introduced by Ooredoo in 2018, and Saeeda, who was introduced earlier this year, are designed to simulate human behaviour and conversation, responding instantly to written enquiries such as requesting a new SIM card, ordering 5G and 4G, and even reactivating an old SIM. Available through the Ooredoo App, on the website, and most recently, on WhatsApp, they can provide a range of information and links to Ooredoo’s services and products, including Shababiah, Shahry, roaming plans, Home Internet, and the eShop, as well as exclusive offers and promotions.

Users can connect with Saeed and Saeeda 24/7 by messaging 95009500 on WhatsApp, visiting www.ooredoo.om/Whatsapp or via the award-winning app, which can be downloaded free from the App Store or Google Play.