With over 1.2 million downloads to date, Ooredoo Oman’s award-winning app continues to pioneer the telecoms digital experience, empowering customers with an ever-expanding array of services in the palm of their hand. Rated 4.5 in the major app stores, it is the highest amongst its competitors. The state-of-the-art app is the centrepiece of the company’s forward-thinking digitalisation strategy. Combining ease-of-use and functional design, it is constantly enhanced to meet the evolving needs of its users. Adding to its appeal, the company frequently rolls out irresistible offers and rewards, the latest of which gives users 10MB free data every single day just for logging in, as well as various perks on credit recharges.
Packed with convenient features, such as bill payments, credit transfer, management of its popular loyalty programme, Nojoom, and the ability to order a SIM card for home delivery, the app has quickly become a customer favourite for on-the-go account management.
“The app was designed to complement our customers’ digital lifestyles by providing quick and easy access to our services and offers, negating the need to go to physical stores. But it is not only about simplifying things, it’s about enriching the ways we interact with our customers and digitally enabling all the touch points that they engage with us on. Driving an all-round superior customer experience is, to us, is what being a digital leader is all about,” said Feras bin Abdullah Al Shaikh, Consumer Director at Ooredoo.
“Through the Ooredoo Oman App, and our range of other services, we are committed to providing new ways for people to enjoy the internet and optimise their digital experience, at the same time as being a key player in the digital transformation of the country according to the Oman Vision 2040,” he added.
The app achieved even greater kudos for the introduction of the ‘App Factory’, an integrated and collaborative platform bringing together all of Ooredoo’s departments to better facilitate creation and development.
A testament to its innovative and customer-centric approach, the company has been recognised with a string of awards, including most recently the Best Customer Experience Transformation Strategy in the Telecom category at Customer Experience Week – Middle East, strengthening Ooredoo’s position as the Sultanate’s data experience leaders.
Constantly improved with new features and enhancements, the app empowers customers to check their data balances, recharge their lines, view or pay bills or retrieving usage history. Users can also subscribe, upgrade, add plans and view their plan history, thus allowing them to seamlessly manage their account. Free, quick and easy to log into with no username or password, customers can simply register their fingerprint or face ID to enjoy seamless access, in line with market-leading apps and devices.
To unlock a whole world of benefits, simply download or log into the Ooredoo Oman App, free on the Apple store or Google Play.