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Digital Channels

Business today is increasingly conducted online, and for this we have our digital self-service channels (Ooredoo App & MyAccount portal) which give our customers a quick and convenient way to manage their telecoms accounts. It provides businesses with a real-time solution which delivers the accuracy and functionality needed to make the right business decisions and stay ahead in today’s competitive market.

Our digital self-service channels are complementary to all Ooredoo business customers with 24/7 access, so that you can make it your central online point for real time monitoring, management and administrative tasks quickly and efficiently.

There are two secured log-in access levels:

Employees– Can access and view their own accounts and carry out the following actions:
(Through MyAccount and Ooredoo App)

  • View and download own bills
  • Pay own bills /recharge credit
  • Viewing payment history
  • Report lost SIM cards
  • Send add-on requests to the Telecom Admin
  • View Historic and real-time call details
  • Subscribe for roaming
  • Digital Nojoom card
  • Contact Ooredoo business support
  • Use emergency services (call me back/send me credit)

Telecommunications Administrator– can view and action account activities at a company level through the Ooredoo App and through MyAccount, as outlined below.

  • Manage company mobile add-ons
  • View company’s current bills
  • View company’s bill history
  • Top-up credit for Mosubak numbers
  • Replace SIM cards
  • Bar / Unbar numbers
  • Change credit limit
  • Retrieve PUK number
  • Subscribe for Passport Roaming
  • Change the number owner’s name
  • Export Bill in Excel
  • Manage/Redeem Loyalty points
  • Perform telecom operations in bulk
  • View Network Performance Report
  • Manage Prepaid lines
  • View Bill Analysis
  • View Traffic Analysis
  • Manage employees’ telecom requests

Billing

  • Make individual or group level payments
  • Obtain mini bills with billed and unbilled use
  • View and download historical bills
  • View your payment history (dating back 1 year)
  • Export historic billing data to Microsoft Excel.

Monitoring

  • Monitor and control communication services online
  • Browse an individual user’s account information
  • Access current account status and billing information
  • View your corporate hierarchy by having access to multiple lines or department levels within your company
  • View spending trends in graphical format for effective analysis and sharing.

Control

  • Initiate a request to receive configuration settings for a corporate or individual mobile handset
  • 24 x 7 availability in managing your lines
  • Identify eligible accounts for credit upgrades and make account adjustments in real-time.

No, simply select the show button for that MSISDN to reappear.

No, the group member cannot belong to any other group created.

Yes, there must be at least 1 user per group.

Yes, the top up refills instantly.

Both payment methods are available to provide option to corporate customers to make payment at their convenience.

No, for example if the amount for each number is OMR 10, then you can assign OMR 10 or less for the MSISDN’s. However if one particular MSISDN has OMR 10, and you input OMR 12 it will not work as you have exceeded the limit.

Once the change credit limit request is received it will be processed internally. You will be notified immediately once it is finished

You need to fill the electronic form in the website with the required fields. Please fill the mandatory fields accordingly.

Depending on the product. If it is pro-rated it will not be charged entirely, and if it is not pro-rated then it will be charged entirely.

No, there is no need to subscribe at the beginning of the month. From the day you subscribe to the end of the bill cycle it will be pro-rated. The subsequent month will be charged in full.

In case of upgrading a plan, the new plan will take affect the next day, and in case of downgrading a plan, the new plan takes effect next bill cycle.

History log is meant to keep a record of the status of actions done in MyAccount.

It depends on the required information. Some information are already available in the MyAccount website.

If it is a prepaid account that is sending credit it will deduct instantly if it is a post-paid, then it will charge in the bill.

By default, when you sign into the English MyAccount it will be in English, and when you sign into the Arabic page it will be Arabic.

The information will be displayed for the Telecom Admin immediately.

Only Telecom Admin can top-up accounts

Yes.

You can pay the bill normally like an additional service account.

Yes.

You can change it as many time as you want.

Download our app through your relevant app stores

Or log-in to our online self-service portal MyAccount

For more information, contact our Business Call Centre on 1503, or contact your Account Manager.