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Glossary

GPRS:

General Packet Radio Service (GPRS) is a connectivity solution based on Internet Protocols that supports a wide range of enterprise and consumer applications. With throughput rates of up to 40 kb/s, users have a similar access speed to a dial-up modem but with the convenience of being able to connect from anywhere. GPRS customers can enjoy feature-rich data services such as colour internet browsing, email on the move, video streaming, multimedia messages and location-based services.

Latency:

Latency refers to the time delay experienced by a network. It is used to explain how much time it takes for a packet of data to get from one designated point to another. Something with no latency is instant, however factors including international carriers, hardware, routers and the network itself contribute to latency.

LTE (Long-term evolution):

LTE is the standard name for wireless communication of high-speed data for mobile phones and data terminals. LTE technology is currently the most efficient mobile broadband technology for providing an excellent customer experience. It offers the highest data rates and shortest latency times.

MMS:

Multimedia Messaging Service (MMS) is a communication technology that allows the user to exchange messages containing images, sound and video.

Off-peak hours:

Off-peak hours are typically evenings and weekends when the network is less busy and call rates offer greater value.

Operating System (OS):

Each handset, mobile phone or device uses a dedicated Operating System (OS) that provides a smooth interface and allows the customer to undertake each function. The most common operating systems on the market are Apple’s iOS, BlackBerry OS and Android but other devices use Windows systems, Symbian and Ubuntu.

Peak hours:

Peak hours are the most popular times to make calls, such as weekdays during business hours.

POP3 Email:

This stands for Post Office Protocol. POP3, sometimes referred to as just ‘POP’, is a simple, standardised method of delivering e-mail messages. A POP3 mail server receives e-mails and filters them into the appropriate user folders. When a customer connects to the mail server to retrieve mail, the messages are downloaded from mail server to the customer's hard disk.

Roaming:

Roaming is when the customer is using a cellular phone outside of the default provider’s service area and is usually charged at a higher rate. Roaming charges apply when Ooredoo customers travel outside Oman and use their Ooredoo SIM card.

Ringtone:

Ringtones are the sound made when the handset receives a call or message. Most mobile handsets can be customised and are capable of downloading and saving personal tones.

SIM Card:

A SIM card is the chip inside each device that stores personal data and can be transferred from device to device.

SMS:

Short Message Service (SMS) is available on GSM networks and above. It allows customers to send and text messages and provides a low cost, easy way to communicate.

Synchronise:

A PDA or Smartphone is able to transfer or backup files from a personal computer when connected. This can include emails, photographs, contacts, calendar updates and other files and applications.

Turbocharge:

Turbocharging is the Ooredoo word for its network modernisation programme. It involves adding many more 2G and 3G+ sites to the network, increasing the number of WiMAX sites and the exciting launch of LTE services. It also includes the addition of two new carriers which are adding much greater capacity to improve the customer experience. Turbocharging the network means that customers are enjoying much faster speeds.

WAP:

Wireless Application Protocol (WAP) is the protocol standard by which a mobile device connects to the internet.