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Steps to help you avoid SMS and phone fraud

Background

From time to time, some Ooredoo customers receive calls from fraudsters telling them that they have won a prize from Ooredoo with promises of large sums of money in exchange for personal information or numbers from unused recharge cards. The callers often claim they are from Ooredoo when they most certainly are not.

What to do?

    Ooredoo wishes to make its customers aware of these scams and would advise that customers take the following steps to avoid being cheated:

  • Never entertain calls from people you don't know who are telling you that you have won something if you have not entered a competition or draw. Ooredoo does not give out cash prizes and if you do win something from Ooredoo, you are always welcome to visit any Ooredoo Store or call a Customer Champion to confirm the validity of your win.
  • The fraudsters may call claiming that they are representatives of Ooredoo and then ask you for your personal details. Please remember that Ooredoo already has your personal details and would never ask for this kind of information over the phone. If we need any verification of your details, this would take place through a face-to-face meeting.
  • Ooredoo will never ask for bank details, recharge card numbers or personal information as part of any promotion or phone conversation.
  • While we would be extremely sympathetic if you were to be unfortunately cheated in a phone scam, as this is not specifically a telecom fraud, we regret that we would not be able to assist you. We are offering you the information above to raise awareness and to help you avoid such a situation but if you are regrettably a victim of a scam, please contact the Public Prosecution to register a complaint.
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  • Although such scams are beyond our control, as your caring telecommunications provider, we hope this information will help you to avoid becoming a victim of any mobile phone fraud.